{"id":13,"date":"2026-01-09T15:23:05","date_gmt":"2026-01-09T15:23:05","guid":{"rendered":"http:\/\/sarubbsltd.co.uk\/?page_id=13"},"modified":"2026-01-09T15:31:52","modified_gmt":"2026-01-09T15:31:52","slug":"refund_returns","status":"publish","type":"page","link":"https:\/\/sarubbsltd.co.uk\/index.php\/refund_returns\/","title":{"rendered":"Refund and Returns Policy"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"13\" class=\"elementor elementor-13\">\n\t\t\t\t<div class=\"wd-negative-gap elementor-element elementor-element-7ab00b17 e-flex e-con-boxed e-con e-parent\" data-id=\"7ab00b17\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-346869a8 color-scheme-inherit text-left elementor-widget elementor-widget-text-editor\" data-id=\"346869a8\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t\n<h1 data-start=\"213\" data-end=\"242\">Exchange &amp; Returns Policy<\/h1>\n<p class=\"wp-block-paragraph\" data-start=\"243\" data-end=\"258\"><strong data-start=\"243\" data-end=\"258\">Sarubbs Ltd<\/strong><\/p>\n<p data-start=\"260\" data-end=\"293\"><strong data-start=\"260\" data-end=\"277\">Last updated:<\/strong> 09 January 2026<\/p>\n<p data-start=\"295\" data-end=\"460\">Sarubbs Ltd operates as a <strong data-start=\"321\" data-end=\"376\">business-to-business (B2B) supplier and distributor<\/strong>. This Exchange &amp; Returns Policy applies to all orders placed by business customers.<\/p>\n<h2 data-start=\"467\" data-end=\"509\">1. Eligibility for Returns or Exchanges<\/h2>\n<p data-start=\"511\" data-end=\"577\">Returns or exchanges are accepted <strong data-start=\"545\" data-end=\"553\">only<\/strong> in the following cases:<\/p>\n<ul data-start=\"579\" data-end=\"677\">\n<li data-start=\"579\" data-end=\"642\">\n<p data-start=\"581\" data-end=\"642\">The product is defective or damaged at the time of delivery<\/p>\n<\/li>\n<li data-start=\"643\" data-end=\"677\">\n<p data-start=\"645\" data-end=\"677\">An incorrect item was supplied<\/p>\n<\/li>\n<\/ul>\n<p data-start=\"679\" data-end=\"737\">All issues must be reported within <strong data-start=\"714\" data-end=\"724\">7 days<\/strong> of delivery.<\/p>\n<p data-start=\"739\" data-end=\"762\">Returned items must be:<\/p>\n<ul data-start=\"763\" data-end=\"849\">\n<li data-start=\"763\" data-end=\"773\">\n<p data-start=\"765\" data-end=\"773\">Unused<\/p>\n<\/li>\n<li data-start=\"774\" data-end=\"799\">\n<p data-start=\"776\" data-end=\"799\">In original condition<\/p>\n<\/li>\n<li data-start=\"800\" data-end=\"825\">\n<p data-start=\"802\" data-end=\"825\">In original packaging<\/p>\n<\/li>\n<li data-start=\"826\" data-end=\"849\">\n<p data-start=\"828\" data-end=\"849\">Suitable for resale<\/p>\n<\/li>\n<\/ul>\n<h2 data-start=\"856\" data-end=\"901\">2. Non-Returnable &amp; Non-Exchangeable Items<\/h2>\n<p data-start=\"903\" data-end=\"967\">The following items are <strong data-start=\"927\" data-end=\"943\">not eligible<\/strong> for return or exchange:<\/p>\n<ul data-start=\"969\" data-end=\"1130\">\n<li data-start=\"969\" data-end=\"994\">\n<p data-start=\"971\" data-end=\"994\">Bulk or custom orders<\/p>\n<\/li>\n<li data-start=\"995\" data-end=\"1054\">\n<p data-start=\"997\" data-end=\"1054\">Items damaged after delivery due to handling or storage<\/p>\n<\/li>\n<li data-start=\"1055\" data-end=\"1088\">\n<p data-start=\"1057\" data-end=\"1088\">Clearance or discounted items<\/p>\n<\/li>\n<li data-start=\"1089\" data-end=\"1130\">\n<p data-start=\"1091\" data-end=\"1130\">Items returned without prior approval<\/p>\n<\/li>\n<\/ul>\n<h2 data-start=\"1137\" data-end=\"1174\">3. Return &amp; Exchange Authorization<\/h2>\n<p data-start=\"1176\" data-end=\"1237\">All returns and exchanges require <strong data-start=\"1210\" data-end=\"1236\">prior written approval<\/strong>.<\/p>\n<p data-start=\"1239\" data-end=\"1286\">To request a return or exchange, contact us at:<\/p>\n<p data-start=\"1288\" data-end=\"1316\">\ud83d\udce7 <strong data-start=\"1291\" data-end=\"1316\"><a class=\"decorated-link cursor-pointer\" rel=\"noopener\" data-start=\"1293\" data-end=\"1314\">info@sarubbsltd.co.uk<\/a><\/strong><\/p>\n<p data-start=\"1318\" data-end=\"1333\">Please include:<\/p>\n<ul data-start=\"1334\" data-end=\"1441\">\n<li data-start=\"1334\" data-end=\"1352\">\n<p data-start=\"1336\" data-end=\"1352\">Invoice number<\/p>\n<\/li>\n<li data-start=\"1353\" data-end=\"1372\">\n<p data-start=\"1355\" data-end=\"1372\">Product details<\/p>\n<\/li>\n<li data-start=\"1373\" data-end=\"1395\">\n<p data-start=\"1375\" data-end=\"1395\">Reason for request<\/p>\n<\/li>\n<li data-start=\"1396\" data-end=\"1441\">\n<p data-start=\"1398\" data-end=\"1441\">Supporting evidence (photos, if applicable)<\/p>\n<\/li>\n<\/ul>\n<p data-start=\"1443\" data-end=\"1485\">Unauthorized returns will not be accepted.<\/p>\n<h2 data-start=\"1492\" data-end=\"1507\">4. Exchanges<\/h2>\n<p data-start=\"1509\" data-end=\"1534\">Exchanges are subject to:<\/p>\n<ul data-start=\"1535\" data-end=\"1608\">\n<li data-start=\"1535\" data-end=\"1557\">\n<p data-start=\"1537\" data-end=\"1557\">Product inspection<\/p>\n<\/li>\n<li data-start=\"1558\" data-end=\"1580\">\n<p data-start=\"1560\" data-end=\"1580\">Stock availability<\/p>\n<\/li>\n<li data-start=\"1581\" data-end=\"1608\">\n<p data-start=\"1583\" data-end=\"1608\">Approval by Sarubbs Ltd<\/p>\n<\/li>\n<\/ul>\n<p data-start=\"1610\" data-end=\"1714\">If an exchange is approved, replacement items will be dispatched after inspection of the returned goods.<\/p>\n<h2 data-start=\"1721\" data-end=\"1734\">5. Refunds<\/h2>\n<p data-start=\"1736\" data-end=\"1760\">If a refund is approved:<\/p>\n<ul data-start=\"1761\" data-end=\"1925\">\n<li data-start=\"1761\" data-end=\"1814\">\n<p data-start=\"1763\" data-end=\"1814\">Refunds are issued to the original payment method<\/p>\n<\/li>\n<li data-start=\"1815\" data-end=\"1862\">\n<p data-start=\"1817\" data-end=\"1862\">Refunds apply to the <strong data-start=\"1838\" data-end=\"1860\">product value only<\/strong><\/p>\n<\/li>\n<li data-start=\"1863\" data-end=\"1925\">\n<p data-start=\"1865\" data-end=\"1925\">Shipping, handling, and customs charges are non-refundable<\/p>\n<\/li>\n<\/ul>\n<p data-start=\"1927\" data-end=\"1996\">Refunds are processed within <strong data-start=\"1956\" data-end=\"1978\">5\u201310 business days<\/strong> after inspection.<\/p>\n<h2 data-start=\"2003\" data-end=\"2030\">6. Return Shipping Costs<\/h2>\n<ul data-start=\"2032\" data-end=\"2196\">\n<li data-start=\"2032\" data-end=\"2114\">\n<p data-start=\"2034\" data-end=\"2114\">If the issue is due to an error by Sarubbs Ltd, return shipping may be covered<\/p>\n<\/li>\n<li data-start=\"2115\" data-end=\"2196\">\n<p data-start=\"2117\" data-end=\"2196\">In all other cases, return shipping costs are the responsibility of the buyer<\/p>\n<\/li>\n<\/ul>\n<h2 data-start=\"2203\" data-end=\"2232\">7. Limitation of Liability<\/h2>\n<p data-start=\"2234\" data-end=\"2359\">Sarubbs Ltd is not liable for indirect, incidental, or consequential losses arising from the resale or use of supplied goods.<\/p>\n<h2 data-start=\"2366\" data-end=\"2385\">8. Governing Law<\/h2>\n<p data-start=\"2387\" data-end=\"2448\">This policy is governed by the laws of <strong data-start=\"2426\" data-end=\"2447\">England and Wales<\/strong>.<\/p>\n<h2 data-start=\"2455\" data-end=\"2480\">9. Contact Information<\/h2>\n<p data-start=\"2482\" data-end=\"2623\"><strong data-start=\"2482\" data-end=\"2497\">Sarubbs Ltd<\/strong><br data-start=\"2497\" data-end=\"2500\" \/>\ud83d\udce7 Email: <strong data-start=\"2510\" data-end=\"2535\"><a class=\"decorated-link cursor-pointer\" rel=\"noopener\" data-start=\"2512\" data-end=\"2533\">info@sarubbsltd.co.uk<\/a><\/strong><br data-start=\"2535\" data-end=\"2538\" \/>\ud83d\udccd Address: <strong data-start=\"2550\" data-end=\"2623\">8 Habito Apartments, 32 Staines Road, Hounslow, England, TW3 3LZ<\/strong><\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Exchange &amp; Returns Policy Sarubbs Ltd Last updated: 09 January 2026 Sarubbs Ltd operates as a business-to-business (B2B) supplier and<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-13","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/sarubbsltd.co.uk\/index.php\/wp-json\/wp\/v2\/pages\/13","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/sarubbsltd.co.uk\/index.php\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/sarubbsltd.co.uk\/index.php\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/sarubbsltd.co.uk\/index.php\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/sarubbsltd.co.uk\/index.php\/wp-json\/wp\/v2\/comments?post=13"}],"version-history":[{"count":6,"href":"https:\/\/sarubbsltd.co.uk\/index.php\/wp-json\/wp\/v2\/pages\/13\/revisions"}],"predecessor-version":[{"id":27451,"href":"https:\/\/sarubbsltd.co.uk\/index.php\/wp-json\/wp\/v2\/pages\/13\/revisions\/27451"}],"wp:attachment":[{"href":"https:\/\/sarubbsltd.co.uk\/index.php\/wp-json\/wp\/v2\/media?parent=13"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}